Comfort, service and value earn “Travel + Leisure” readers’ votes

EVA Air has won more accolades, this time from Travel + Leisure’s  readers as one of the World’s Best International Airlines of 2024. Based on their experiences with cabin comfort, inflight service, customer service and value, readers responding to the publication’s annual “World’s Best Awards” survey ranked EVA 10th on the list. Survey results are available on the “Travel + Leisure” website . Travelers can book EVA flights in addition to learning more about routes and services, at www.evaair.com.

“Last year, EVA carried over 11.2 million passengers. We are very grateful for the recognition and trust from passengers worldwide. We are always committed to improving service quality in addition to cooperating with many well-known brands around the world to provide comfortable onboard services,” said EVA President Clay Sun.  “We will continue to introduce new aircraft and plan to equip the Boeing 787-9 with Premium Economy Class in the fourth quarter of 2024. We aim to make our flights as comfortable and enjoyable as possible for every passenger.”

The “World’s Best Awards” survey covers125 categories and approximately 186,000 “Travel + Leisure” readers completed the 2024 survey, casting more than 700,000 votes for more than 8,700 unique properties, airlines, airports, hotels and cities. EVA, along with Singapore Airlines, La Compagnie, Emirates, All Nippon Airways, Qatar Airways, Korean Air, Japan Airlines, Thai Airways International and Etihad Airways, has been selected as one of the Top 10 International Airlines this year. Therefore, EVA stands out from hundreds of airlines around the world, highlighting the comprehensive recognition of EVA’s service quality by passengers.

EVA is one of only 10 SKYTRAX-rated 5-Star Airlines worldwide and has enjoyed this accolade for nine consecutive years. The airline has also recently won 16 separate awards, including eighth place among SKYTRAX’s “World’s Top 10 Airlines” and top spots for the “Best Premium Economy Class Airline Catering” and “Best Premium Economy Class Onboard Catering in Asia”. It also earned AirlineRatings.com’s “Top 25 Best Airlines in the World for 2024”, and was selected as one of the top 20 safest airlines in the world.

About EVA Air
A Star Alliance member, EVA Air was established in 1989 as Taiwan’s first privately owned international airline. It is part of the respected Evergreen Group and a sister company to global container-shipping leader Evergreen Line. It flies a fleet of more than 80 Boeing and Airbus aircraft to over 60 international destinations throughout Asia, Oceania, Europe and North America where gateways are Chicago, Houston, Los Angeles, New York, San Francisco, Seattle, Toronto and Vancouver. Travelers can learn more about EVA and schedule, book and buy tickets at www.evaair.com.

Ranking 8th among SKYTRAX’s Top 10 Best Airlines in the World

SKYTRAX, an airline and airport review and ranking site, unveiled its “2024 Global Airline Awards” at the Fairmont Windsor Park on Monday, 24 June, 2024. EVA Air President Clay Sun attended on behalf of EVA and accepted 16 of the airline’s awards, including 8th place ranking among the “World’s Top 10 Best Airlines” and first for “Best Premium Economy Class Airline Catering” and “Best Premium Economy Class Onboard Catering in Asia” EVA also earned distinction as one of only 10 SKYTRAX’s Five-Star Airlines for nine consecutive years. More information on EVA’s honors and awards is available at Awards & Honors – EVA Air | North America (English). Travelers can check out routes and book flights at www.evaair.com.

“Reaching the highest bar to win the SKYTRAX 5-Star Airline Rating is an honor and the best affirmation we could receive of the good and hard work all our employees perform on a daily basis,” said EVA President Clay Sun. “We are grateful to every passenger for their trust and support and will continue to pursue excellence and continuously introduce the latest technology to optimize our services in order to bring a more comfortable, safe and enjoyable flight journey to all passengers.”

EVA launched the world’s first Premium Economy Class in 1992, leading the airline industry and setting the pace for widespread adoption of this innovative cabin. As it continues to expand its fleet and network, EVA is adding its latest Premium Economy in-between the Royal Laurel and Economy Classes on its Boeing 787-9s, refreshing and reconfiguring the aircraft. It will introduce the first upgraded B787-9 before the end of 2024 and the rest of the fleet will undergo the upgrade process. EVA will use them to facilitate flight scheduling and further elevate service quality, enabling more passengers to enjoy higher quality onboard experiences at affordable fares.

In order to further optimize in-flight services, starting from July 2024, EVA will offer Taiwan’s famous Kanpai Group Japanese-style barbecue meals to passengers in all three cabin classes, initially available on routes departing from Taipei to Los Angeles, San Francisco, Seattle, and New York. On top of that, the service items are constantly improving; its Royal Laurel Class exclusive Giorgio Armani amenity kit and Premium Economy Class Kipling amenity kit received “Best Onboard Amenities Kit (Business)” from Onboard Hospitality magazine and “Asia Best Premium Economy Class Amenity Kit” from PAX International at this year’s WTCE (World Travel Catering Expo) in Germany. The new collection will launch in the second half of 2024, bringing a refreshing experience to passengers.

SKYTRAX derives its annual “Global Airline Awards” from analyses of results of an international passenger service survey that measures satisfaction with individual air travel experiences. The organization launched online questionnaires that reached hundreds of countries and more than 21 million travelers to evaluate services from airports to cabins for more than 350 airlines and airports.

EVA has repeatedly won SKYTRAX “Global Airline Awards.” Its rankings and the associated categories are:

About EVA Air:
EVA Air is a Star Alliance member and one of only 10 SKYTRAX-rated 5-Star airlines worldwide. Travelers responding to SKYTRAX’s global survey voted EVA for the “World’s Best Premium Economy Class Airlines,” “World’s Best Airline Cabin Crew” and “Best Airlines in Asia.” APEX (Airline Passenger Experience Association) recognized it the “Five Star Global Airlines” and “Best Cabin Service” while Travel + Leisure readers also ranked it in the Top-10 International Airlines. The carrier was established in 1989 as Taiwan’s first privately owned international airline. It is part of the respected Evergreen Group and a sister company to global container-shipping leader Evergreen Line. It flies a fleet of more than 80 Boeing and Airbus aircraft to over 60 international destinations throughout Asia, Oceania, Europe and North America where gateways are Chicago, Houston, Los Angeles, New York, San Francisco, Seattle, Toronto and Vancouver. Travelers can learn more about EVA and schedule, book and buy tickets at www.evaair.com.

Designation signifies excellence in pharmaceutical logistics

EVA Air and Evergreen Airline Services Corp. (EGAS) both earned certification once again from the International Air Transport Association’s (IATA’s) Center of Excellence for Independent Validators in Pharmaceutical Logistics (CEIV Pharma). This certification verifies the highest standards in EVA’s and EGAS’s cold chain air and ground service operations at Taoyuan International Airport (TPE). It also distinguishes EVA as the only Taiwan-based airline and one of the few airlines in the world to have obtained certification for air and ground handling operations simultaneously, strengthening its position as one of the leading global one-stop cold chain pharmaceutical product carriers.

IATA provides consistency and standardization of global pharmaceutical transportation needs, standardizes and assists the air transportation supply chain to establish safe and reliable logistics standards. CEIV Pharma (Center of Excellence for Independent Validators) certification is regarded as the highest standard in the cold chain transportation industry, re-certification is required every three years. The companies not only have to put in a tremendous amount of funding to upgrade existing or build new cold chain facilities, but also arrange for employees to receive professional training and establish a complete quality control system in accordance with CEIV certification requirements to comply with international standards for transportation and storage. Standard specifications, especially for handling special pharmaceutical products that are temperature-sensitive, emphasize the need for strict standards and equipment.

EVA and EGAS pay special attention to the risk assessment and management of pharmaceutical cold chain transportation, with the complete planning for station capacity analysis and evaluation, personnel training, and handling procedures before each transportation. During certification process, it was highly recognized by IATA. In 2021, EVA and EGAS obtained the certification for the first time, it has created an average 30% annual growth rate for pharmaceutical cold chain transportation in the recent years. We expect the re-certification can help business growth in cold chain transportation, bringing the positive effects to Taiwan’s biotech industries and connecting with the world.

Due to the strict temperature-controlled transportation conditions of cold chain logistics, starting 2018, EVA has formed a team of experts to cooperate with several domestic and overseas temperature-controlled container suppliers to provide refrigerated, low-temperature, extremely-low temperature and other transportation services. Temperature-controlled containers can rely on physics and chemical reactions to keep it cold up to 144 hours, without the need for dry ice. The containers can be closely monitored to track the temperature and humidity of transported products, providing safe, diverse, convenient and rapid cold chain transportation services. During the COVID-19 epidemic in the past, we provided fast air transportation services to import and export different vaccines, making the contributions to the society and epidemic prevention.

The advancement of the cold chain transportation can fulfill the needs for economic development, it has proven its capability to ensure the dire needs of transportation of important supplies, especially in the face of an unknown epidemic. IATA’s CEIV Pharma (Center of Excellence for Independent Validators) certification can enhance the brand image for EVA and EGAS, and further gain the trusts from customers, making us to become a strong supporter for global pharmaceutical cold chain transportation.

About EVA Air
EVA Air is a Star Alliance member and one of only 10 SKYTRAX-rated 5-Star airlines worldwide. Travelers responding to SKYTRAX’s global survey voted EVA number one for the “World’s Cleanest Aircraft Cabins” and “Best Economy Class Airline Catering.” TripAdvisor recognized it among the “Top 10 Airlines – World” and awarded it top spots in four more categories in its annual Travelers’ Choice Awards for Airlines while Travel + Leisure readers also ranked it in the Top-10 International Airlines. The carrier was established in 1989 as Taiwan’s first privately owned international airline. It is part of the respected Evergreen Group and a sister company to global container-shipping leader Evergreen Line. It flies a fleet of more than 80 Boeing and Airbus aircraft to over 60 international destinations throughout Asia, Oceania, Europe and North America where gateways are Chicago, Houston, Los Angeles, New York, San Francisco, Seattle, Toronto and Vancouver. Travelers can learn more about EVA and schedule, book and buy tickets at www.evaair.com.

About EGAS
Evergreen Airline Services Corporation (EGAS) was established in 1990 with a team committed to safe operations and superior customer service. Services include loading/unloading, handling and warehousing luggage, cargo and mail, aircraft interior and exterior cleaning, laundry and office cleaning. It set a goal to become the recognized leader and preferred partner in the professional airport ground-handling, laundry and office cleaning industries. In 2020, EGAS provides safe, professional ground support services to 39 airlines flying to/from Taiwan, including EVA Air, at Taoyuan International Airport, Taipei Song-Shan Airport, Kaohsiung International Airport and Taichung International Airport. For more than a decade, EGAS has worked hard and been rewarded with one success after another. EGAS has now secured ISO-9001 certification and CEIV Pharma certification, marking major milestones in its progress toward becoming a leading first-class international airline services operator.

Statement by Mr. David Chen, EVA Air Spokesperson

EVA Air plans to purchase new, next-generation aircraft to update our fleet and meet operational needs. We expect to add 18 Airbus A350-1000 wide-body aircraft from 2026 through 2030 and have purchase options for six more. We also expect to add 15 Airbus A321neos with deliveries scheduled to begin in 2029 and be completed in 2032. The official 2023 Airbus list price for the total cost of our 33 new passenger aircraft adds up to US$10.1 billion.

The A350-1000 is Airbus’s latest generation of long-range, wide-body passenger aircraft and has a flying range of up to 8,000 nautical miles. The aircraft will give EVA market advantages as we meet capacity needs for growth and expansion in North America. It will also give our passengers a more comfortable flying experience.

The Airbus A321neo is the most popular short-range narrow-body passenger aircraft in the industry today. It is an upgraded version of our existing A321-200s. The two models are similar enough that our flight crews will be able to operate both models interchangeably. This versatility will reduce our demand for additional staff and training costs. We will gradually retire the A321-200s we have leased before 2032.

EVA currently has a total operating fleet of 86 aircraft. We have purchased 14 additional new aircraft, including four Boeing B787-10s, nine B787-9s and one B777 freighter that we expect to be delivered by 2027.

About EVA Air:
EVA was established in 1989 as Taiwan’s first privately owned international airline. It is part of the respected Evergreen Group and a sister company to container-shipping leader Evergreen Line. It flies a fleet of more than 80 Boeing and Airbus aircraft to over 60 international destinations throughout Asia, Oceania, Europe and North America. EVA Air has been Star Alliance member since June 2018.
www.evaair.com

Voted to Best Airlines, Best Airlines for Food

Conde’ Nast Traveler readers in the US voted EVA Air eighth among the top 10 Best International Airlines while those responding to Conde’ Nast Traveller in the UK ranked it ninth in the best airlines in the world. Respondents in both regions ranked EVA eighth of the best airlines in the world for food. Conde’ Nast Traveler and Conde’ Nast Traveller now reveal these results and more from their annual 2023 Readers Choice Awards survey on their websites. The awards are the longest-running and most prestigious in the travel industry. Travelers can learn more about EVA services and destinations or book and buy tickets at www.evaair.com.
Condé Nast Traveller and its sister Conde’ Nast Traveler are luxury and lifestyle travel magazines. More than half a million readers rated their travel experiences in the annual survey, open for voting between April 1 and June 30, 2023. As they rated their travel experiences from around the globe, readers also shared insights into places and things they miss and what they can’t wait to get back to. Condé Nast Traveller describes its Readers’ Choice Awards as the “ultimate symbol and acknowledgment of excellence within the travel sector.”

“All of us at EVA are thrilled to be recognized by both Conde’ Nast Traveller and its Conde’ Nast Traveler sister’s readers,” said EVA President Clay Sun. “We are only just now getting flight services back up to pre-COVID frequencies and capacities. Simply being nominated for “Readers’ Choice Awards” is an honor. Having travelers vote us among the world’s 10 best airlines in two categories is an even greater honor and a welcomed credit to the dedication and teamwork of our entire EVA staff. It’s also a reminder that we cannot ever let our high standards of quality and safety slip.”

Readers voted, using a questionnaire with lists of candidates in airline and airport, train, hotel, resort, cruise line, spa, city, luggage and country categories. To be eligible for Readers’ Choice Awards, candidates were required to receive a minimum number of responses and minimum overall rating. Candidates were scored based on criteria related to each category. Conde’ Nast Traveller previously recognized EVA in the Top 10 Airlines in the World in its 2021 Readers’ Choice Awards.

EVA is one of only 10 SKYTRAX-rated 5-Star Airlines worldwide. It also won 16 separate SKYTRAX awards, including ninth place among the “World’s Top 10 Airlines” and landed top spots for “World’s Best Premium Economy Class,” “Best Premium Economy Class Airlines in Asia” and “World’s Best Premium Economy Inflight Catering.” Travel + Leisure readers voted it in the Top-10 World’s Best International Airlines for 2023. TripAdvisor recognized it among the “Top 10 Airlines – World” and awarded it top ranking in four more categories in its Travelers’ Choice Awards for Airlines while it also earned eighth place in AirlineRatings.com’s “Top 25 Best Airlines in the World for 2023” and won similarly high ratings for safety and COVID compliance in January 2023.

About EVA Air:
EVA was established in 1989 as Taiwan’s first privately owned international airline. It is part of the respected Evergreen Group and a sister company to container-shipping leader Evergreen Line. It flies a fleet of more than 80 Boeing and Airbus aircraft to over 60 international destinations throughout Asia, Oceania, Europe and North America. Travelers can learn more about EVA destinations, schedules and services or book and buy tickets at www.evaair.com.

Comfort, service, value earn “Travel + Leisure” readers’ votes

EVA Air has won more accolades, this time from Travel + Leisure’s  readers as one of the “World’s Best” 10 Favorite International Airines of 2023. Based on their experiences with cabin comfort, inflight service, customer service and value, readers responding to the publication’s annual “World’s Best Awards” survey ranked EVA 10th. Survey results are available on the “Travel + Leisure” website and will appear in the August 2023 print edition, on newsstands July 21. Travelers can book EVA, flights in addition to learning more about routes and services, at www.evaair.com.

As EVA steadily restores its schedules to pre-lockdown frequencies, it is also working to tailor procedures and services to better accommodate passengers’ personal airline travel preferences.
“We are continually improving and upgrading EVA’s digital services. At the same time, we are collaborating with luxury-brand leaders such as Giorgio Armani, FURLA, Kipling and Jason Wu, creating brand-new amenity kits and pajamas for Royal Laurel and Premium Economy Class passengers,” said EVA President Clay Sun. “We are also elevating the inflight dining experience with more to choose from, including the world’s most famous of China’s traditional foods, Cantonese cuisine, and creative new desserts. We aim to make our flights as comfortable and enjoyable as possible for every passenger.”

The “World’s Best Awards” survey was available to “Travel + Leisure” readers from October 24, 2022 through February 27, 2023. Covering 122 lists of favorites, approximately 165,000 “Travel + Leisure” readers completed the 2023 survey, an increase of almost 25 percent from pre-pandemic voting levels. They cast more than 685,000 votes for more than 8,500 unique properties with airlines, airports, hotels and cities among them.

EVA is one of only 10 SKYTRAX-rated 5-Star Airlines worldwide. It also won 12 separate awards, including ninth place among SKYTRAX’s “World’s Top 10 Airlines” and secured top spots for the “World’s Best Premium Economy Class” and “World’s Best Premium Economy Inflight Catering.” It ranked in Condé Nast Traveler’s prestigious 2021 Readers’ Choice Awards in the Top 10 Airlines in the World while TripAdvisor recognized it among the “Top 10 Airlines – World” and awarded it top spots in four more categories in the Travelers’ Choice Awards for Airlines. It also earned eighth place in AirlineRatings.com’s “Top 25 Best Airlines in the World for 2023” and won similarly high ratings for safety and COVID compliance in January 2023.

About EVA Air
A Star Alliance member, EVA Air was established in 1989 as Taiwan’s first privately owned international airline. It is part of the respected Evergreen Group and a sister company to global container-shipping leader Evergreen Line. It flies a fleet of more than 80 Boeing and Airbus aircraft to over 60 international destinations throughout Asia, Oceania, Europe and North America where gateways are Chicago, Houston, Los Angeles, New York, San Francisco, Seattle, Toronto and Vancouver. Travelers can learn more about EVA destinations and schedules or book and buy tickets at www.evaair.com.

Ranks 9th among SKYTRAX’s Top 10 Best Airlines in the World

SKYTRAX, an airline and airport review and ranking site, unveiled its “2023 Global Airline Awards” at the Paris Air Show on Tuesday, 20 June, 2023. EVA Air has won 12 awards, including 9th place ranking among the “World’s Top 10 Best Airlines,” first for “World’s Best Premium Economy Class” and first for “World’s Best Premium Economy Inflight Catering.”  EVA earned distinction as one of only 10 SKYTRAX’s Five-Star Airlines  in May.

SKYTRAX staged its awards event on the second day of the 54th edition of the prestigious Paris Air Show at Le Bourget Airport, approximately 10 miles (16km) north of Paris. EVA President Clay Sun attended on behalf of EVA and accepted the airline’s awards.

“I personally want to thank our passengers from around the globe for their ongoing support of EVA. I also want to thank our entire staff who, throughout the three years of COVID-related lockdowns, worked tirelessly to improve the quality of our products and services,” said President Sun. “Now, as passenger demand climbs back toward pre-pandemic heights, we are accelerating introductions of new services,  finalizing plans to launch a wider selection of inflight meal choices and upgrading onboard courtesies and conveniences. We expect to reveal these changes during the second half of this year and look forward to giving travelers new and even better experiences.”

EVA launched the world’s first Premium Economy Class in 1992, leading the airline industry and setting the pace for widespread adoption of this innovative cabin. As it continues to expand its fleet and network, EVA is adding its latest Premium Economy in-between the Royal Laurel and Economy Classes now on its Boeing 787-9s, refreshing and reconfiguring the aircraft. It will introduce the upgraded B787-9s around mid-2024 and use them to facilitate flight scheduling and further elevate service quality, enabling more passengers to enjoy higher quality onboard experiences at affordable fares.

SKYTRAX derives its annual “Global Airline Awards” from analyses of results of an international passenger service survey that measures satisfaction with individual air travel experiences. The organization launched online questionnaires that reached hundreds of countries and more than 13 million travelers to evaluate services from airports to cabins for more than 350 airlines and airports.

EVA has always embraced attentive, caring, warm, friendly services in combination with the highest standards of flight safety as driving principles for consistently providing passengers with the best possible air travel experiences. This excellence and high level of safety have been recognized and awarded by the world’s leading airline industry, media and government organizations through various measurement and evaluation methods. AirlineRatings.com, an internationally respected ratings website, ranked EVA eighth in the “World’s 25 Best Airlines 2023” and, for 10 consecutive years, among the “World’s Top 20 Safest Airlines,” setting it apart as the only airline in Taiwan to make the lists.

EVA has repeatedly won SKYTRAX “Global Airline Awards.” Its rankings and the associated categories are:

About EVA Air:
EVA Air is a Star Alliance member and one of only 10 SKYTRAX-rated 5-Star airlines worldwide. In 2022, it ranked seventh among the SKYTRAX “World’s Top 10 Airlines” and secured additional spots in SKYTRAX’s top 10 for Best Economy Class Onboard Catering, Best Business Class Airlines, World’s Best Airline Cabin Cleanliness, World’s Best Airport Services and more. It won a spot in Condé Nast Traveler’s prestigious 2021 Readers’ Choice Awards for the Top 10 Airlines in the World and Travel + Leisure readers voted it in the Top-10 International Airlines. TripAdvisor recognized it among the “Top 10 Airlines – World” and awarded it top spots in four more categories in its Travelers’ Choice Awards for Airlines while it also earned eighth place in AirlineRatings.com’s “Top 20 Airlines in the World” for 2023 and again won similarly high ratings for safety and COVID compliance in January 2023.

The carrier was established in 1989 as Taiwan’s first privately owned international airline. It is part of the respected Evergreen Group and a sister company to global container-shipping leader Evergreen Line. It flies a fleet of more than 80 Boeing and Airbus aircraft to over 60 international destinations throughout Asia, Oceania, Europe and North America where gateways are Chicago, Houston, Los Angeles, New York, San Francisco, Seattle, Toronto and Vancouver. Travelers can learn more about EVA destinations, schedules and services or book and buy tickets at www.evaair.com.

As EVA Air ramps flights back up to pre-Covid frequencies, it is staying firmly focused on service quality and safety. AirlineRatings has recognized it among the Top 25 Best Airlines in the World for 2023, ranking EVA 8th. The influential online product, safety and COVID-19 protections ratings site ranked EVA 9th place among the Top 20 Safest Airlines for 2023 in January. More information about the ratings site and its awards can be found at https://www.airlineratings.com/. Updates about EVA’s schedules, services and safety practices are available at http://www.evaair.com/.

To be named in the top 25, airlines must achieve a seven-star safety rating and demonstrate leadership in innovation for passenger comfort.
“We are focused on leadership and airlines that innovate to make a real difference to the passenger experience,” said AirlineRatings.com Editor-in-Chief Geoffrey Thomas.

“We are delighted that efforts by the entire EVA staff have been recognized by Airline Ratings,” said EVA President Clay Sun. “During Pandemic lockdowns, we continued to improve our services. Now that lockdowns have ended, we are resuming flights and the high quality in-flight services our passengers look forward to. As an example, we are enriching and diversifying our onboard catering to offer dining options created by our acclaimed chefs to passengers on multiple routes at the same time.”
EVA used its time during COVID lockdowns to identify and adopt services and procedures that enhance and improve personalized airline travel experiences for passengers. It employed the latest technologies to accelerate digital conveniences such as automatic check-in and introduced electronic onboard reading materials such as newspapers and magazines. At the same time, it focused on continuously improved services, launching new inflight meals created in collaboration with Michelin-starred Chef Nakamura, Chef Paul Lee and Ching-Biao Huang, the gourmet Chinese food celebrity chef. It also added award-winning inflight beverages, featuring “Simple Kaffa” by World Barista Champion Berg Wu and VWI from World Brewers Cup Champion Chad Wang.

More than 360 of the airlines listed on AirlineRatings.com carry 99 percent of the world’s passengers and have a product rating from the site. For a place among the world’s best airlines, an airline must earn a seven-star safety rating, the highest safety ranking. The rating system is designed to include factors related to audits from aviation’s governing bodies, leading global associations and the airlines’ own safety data.

EVA will continue to improve, innovate and introduce new and upgraded services designed to enhance passenger experiences in all of its cabins.

About EVA Air:
EVA Air is a Star Alliance member and one of 10 SKYTRAX-rated 5-Star airlines worldwide. It ranked 7th among SKYTRAX’s World’s Top 10 Airlines and secured additional spots in SKYTRAX’s top 10 for Best Economy Class Onboard Catering, Best Business Class Airlines, World’s Best Airline Cabin Cleanliness, World’s Best Airport Services and more. It won a spot in Condé Nast Traveler’s prestigious 2021 Readers’ Choice Awards for the Top 10 Airlines in the World and Travel + Leisure readers voted it in the Top-10 International Airlines. TripAdvisor recognized it among the “Top 10 Airlines – World” and awarded it top spots in four more categories in its Travelers’ Choice Awards for Airlines while it also earned eighth place in AirlineRatings.com’s “Top 20 Airlines in the World” for 2022 and again won similarly high ratings for safety and COVID compliance in January 2023.

The carrier was established in 1989 as Taiwan’s first privately owned international airline. It is part of the respected Evergreen Group and a sister company to global container-shipping leader Evergreen Line. It flies a fleet of more than 80 Boeing and Airbus aircraft to over 60 international destinations throughout Asia, Oceania, Europe and North America where gateways are Chicago, Houston, Los Angeles, New York, San Francisco, Seattle, Toronto and Vancouver. Travelers can learn more about EVA destinations, schedules and services or book and buy tickets at www.evaair.com.

Keeps passenger care, attention to detail, innovation as priorities

EVA Air has once again earned SKYTRAX’s 5-Star Airline certification. Only 10 airlines in the world have been awarded 5-Star certifications and EVA is the only one in Taiwan to receive the distinction. It’s an honor the airline has merited for eight consecutive years, starting in 2016. It again confirms the strength of EVA’s service quality. Information about EVA services, fares and routes, in addition to booking and buying options, is available at www.evaair.com.

“Reaching the highest bar to win 5-Stars in SKYTRAX’s annual airline audits for eight years in a row is both an honor and the best affirmation we could receive of the good and hard work all our employees perform every day. It motivates us to continuously improve our services,” said EVA President Clay Sun. “We’ve had the goal to be the world’s best service airline since 1989 when EVA was established and that has not changed. We will not lose our focus on improving and innovating or introducing more personalized services.”

SKYTRAX is a world-renowned aviation research authority that awards airlines one-to-five stars annually after comprehensive evaluations and professional analyses of quality standards for close to 350 airlines around the globe. Categories considered include airport services, seat comfort, inflight service supplies, cabin comfort, catering, in-flight entertainment, cabin crew services and more. These star designations have served as important reference points for airline passengers. In addition to EVA, the other nine airlines to receive the highest 5-Star honors for 2023 include Singapore Airlines, All Nippon Airways, Japan Airlines, Korean Air, Asiana Airlines, Qatar Airways, Cathay Pacific, Hainan Airlines and Garuda Indonesia.

During nearly a month of close SKYTRAX inspections, approximately 800 functions on or related to EVA flights throughout Europe, the United States, Northeast Asia and Southeast Asia, including the full range of services on the official website, digital services, airport services, inflight services, cabin comfort and more were scrutinized. Inspectors reviewed Economy, Premium Economy and Royal Laurel Classes separately, starting at the airport counters and drilling down to examine details such as cabin-interior cleaning. SKYTRAX inspectors relentlessly pursued their tasks to ensure that each detail of airline service represents the highest standards of 5-Star certification.

EVA’s entire staff upholds the highest standards. In their 2023 analyses, SKYTRAX inspectors highlighted EVA’s smooth boarding order, inflight services, flight attendant service skills, inflight tableware and inflight entertainment system. They singled out cabin cleanliness, amenity kits, cabin safety and seat comfort in EVA’s Boeing-787 Royal Laurel Class as standouts.

The pandemic forced EVA to adjust the limited operations that were possible to strike a balance between epidemic prevention and service quality. It employed the latest   technology to accelerate digital conveniences such as automatic check-in and electronic onboard reading materials such as newspapers and magazines. At the same time, it focused on continuously improved services, launching new inflight cuisines created in collaboration with Michelin-starred Chef Nakamura, Chef Paul Lee and Ching-Biao Huang, the gourmet Chinese food celebrity chef. It also introduced award-winning inflight beverages, featuring “Simple Kaffa” by World Barista Champion Berg Wu and VWI from World Brewers Cup Champion Chad Wang. As global tourism regains pre-pandemic momentum, EVA plans to be prepared to consistently offer Five-Star Airline services throughout its operations.

About EVA Air:
EVA Air is a Star Alliance member and one of 10 SKYTRAX-rated 5-Star airlines worldwide. It also ranked 7th among the SKYTRAX World’s Top 10 Airlines and secured additional spots in SKYTRAX’s top 10 for Best Economy Class Onboard Catering, Best Business Class Airlines, World’s Best Airline Cabin Cleanliness, World’s Best Airport Services and more. It won a spot in Condé Nast Traveler’s prestigious 2021 Readers’ Choice Awards for the Top 10 Airlines in the World and Travel + Leisure readers voted it in the Top-10 International Airlines. TripAdvisor recognized it among the “Top 10 Airlines – World” and awarded it top spots in four more categories in its Travelers’ Choice Awards for Airlines while it also earned eighth place in AirlineRatings.com’s “Top 20 Airlines in the World” for 2022 and again won similarly high ratings for safety and COVID compliance in January 2023.

The carrier was established in 1989 as Taiwan’s first privately owned international airline. It is part of the respected Evergreen Group and a sister company to global container-shipping leader Evergreen Line. It flies a fleet of more than 80 Boeing and Airbus aircraft to over 60 international destinations throughout Asia, Oceania, Europe and North America where gateways are Chicago, Houston, Los Angeles, New York, San Francisco, Seattle, Toronto and Vancouver. Travelers can learn more about EVA destinations, schedules and services or book and buy tickets at www.evaair.com.

Ferry flight used Sustainable Aviation Fuel for net zero emissions

EVA Air took delivery of its eighth Boeing 787-10, aircraft number B-17812, at the Boeing factory in North Charleston, South Carolina on May 5, 2023. The new aircraft is EVA’s first Boeing 787-10 with a Star Alliance livery and it made its ferry flight with Sustainable Aviation Fuel (SAF), further reducing carbon emissions. The aircraft departed Charleston Airport and after flying for approximately 17 hours, landed at Taiwan’s Taoyuan International Airport (TPE) at 2:00 p.m. (UTC+8) on May 7, 2023. More information about EVA’s fleet, routes, services, fares and special deals is available at www.evaair.com.

“EVA is proud to have been a Star Alliance member since June 2013. We are celebrating our 10th Star Alliance Membership anniversary with a series of special events and programs,” said EVA President Clay Sun. “We have always been dedicated to customer service. Part of this dedication includes integration of ESG criteria into our operations. This new 787-10 delivery gave us the opportunity to both celebrate our 10th year of membership with Star Alliance livery and use Sustainable Aviation Fuel on our ferry flight. These actions symbolize the close connection between EVA and Star Alliance and demonstrate EVA’s commitment to reaching Net Zero by 2050.”

Since joining Star Alliance, EVA has continued its ongoing efforts to upgrade and improve hardware and software, meeting many of its passenger needs through joint procurement, joint system development and resource sharing. Benefits of the global network, including its reach to more than 1200 airports in 184 countries and Star Alliance’s positive brand image accompanied by the passenger trust it engenders, support EVA’s goal to develop its global business travel market more fully. The synergy with Star Alliance has both helped EVA boost revenue from passenger operations by close to five percent annually and multiply its international corporate contract customers by 10 times.

Use of SAF is one of the most critical carbon reduction practices in the aviation industry, reducing carbon emissions by approximately 80% compared to general aviation fuel. Global SAF production is limited, driving the price up to close to four times that of general aviation fuel. By using 30% SAF for the ferry flight from South Carolina, EVA reduced its carbon emissions by approximately 70,000 kilograms. The ferry flight was EVA’s first SAF operation. The proportion of SAF was also the highest ever used in Taiwan’s aviation industry, symbolizing EVA’s determination to achieve Net Zero.
The airline has been implementing aviation fuel saving measures for years, resulting in better fuel efficiency and lower carbon emissions from its global transportation services. It will continue to monitor SAF development and renewable energy opportunities so that it can meet its short, medium and long-term goals. By continuing to work with appropriate government agencies and aviation industry partners, EVA is working to help promote sustainable aviation fuel production and, in cooperation with all its supply-chain partners, aiming for aviation sustainability as its goal.

EVA is commemorating the World’s 1st Star Alliance Liveried Boeing 787-10 Aircraft with an “EVA Air B787-10 Star Alliance Aircraft Model 1:200” for collectors and aviation fans. Starting on May 8, the model will be available from the EVA SKY SHOP for NT$1,690(US$55). EVA operates a fleet of 86 aircraft, including 78 passenger jets and 8 freighters. EVA will add nine more Boeing 787-9s, five more Boeing 787-10s and one more Boeing 777F to its fleet with deliveries scheduled through the end of 2027.

About EVA Air:
EVA Air is a Star Alliance member and one of 10 SKYTRAX-rated 5-Star airlines worldwide. It also ranked 7th among the SKYTRAX World’s Top 10 Airlines and secured additional spots in SKYTRAX’s top 10 for Best Economy Class Onboard Catering, Best Business Class Airlines, World’s Best Airline Cabin Cleanliness, World’s Best Airport Services and more. It won a spot in Condé Nast Traveler’s prestigious 2021 Readers’ Choice Awards for the Top 10 Airlines in the World and Travel + Leisure readers voted it in the Top-10 International Airlines. TripAdvisor recognized it among the “Top 10 Airlines – World” and awarded it top spots in four more categories in its Travelers’ Choice Awards for Airlines while it also earned eighth place in AirlineRatings.com’s “Top 20 Airlines in the World” for 2022 and again won similarly high ratings for safety and COVID compliance in January 2023.

The carrier was established in 1989 as Taiwan’s first privately owned international airline. It is part of the respected Evergreen Group and a sister company to global container-shipping leader Evergreen Line. It flies a fleet of more than 80 Boeing and Airbus aircraft to over 60 international destinations throughout Asia, Oceania, Europe and North America where gateways are Chicago, Houston, Los Angeles, New York, San Francisco, Seattle, Toronto and Vancouver. Travelers can learn more about EVA destinations, schedules and services or book and buy tickets at www.evaair.com.