In Top 10 for Economy catering, Business Class, cleanliness, services

SKYTRAX revealed its 2021 World Airline Awards on 28 September, 2021 and EVA Air ranked 7th among the “World’s Top 10 Airlines. EVA also won 4th place for Best Economy Class Onboard Catering, 5th in the World’s Best Business Class Airlines, 5th for World’s Best Airline Cabin Cleanliness and 6th for World’s Best Airport Services. Travelers can learn more about EVA’s routes and award-winning services or book and buy tickets at www.evaair.com.

Due to the global impact of COVID-19, the number of international flights and passengers fell dramatically, leading SKYTRAX to suspend its annual World Airline Awards in 2020. This year, SKYTRAX conducted its annual airline survey online and extended its questionnaire availability from September 2019 through July 2021 and invited travelers to evaluate their airline experiences over an 18-month period. Throughout the pandemic, EVA has worked hard to maintain basic services to most of its major destinations and adjusted ground and inflight operations to balance COVID-19 prevention measures with its trademark high-quality service.

“We are grateful for all of the support passengers from around the world continue to give us,” said EVA President Clay Sun. “Even as COVID-19 has changed the way people travel, we have not stopped working to identify and develop new and better ways to give our passengers the safest, most comfortable and enjoyable flying experiences possible. We have tested Affinidi, AOKpass and IATA Travel Pass and have not stopped evaluating other digital health verification platforms. With these and other leading-edge services, we are determined to offer the best, most passenger-friendly paperless, zero-contact airport environment available. Our COVID-19 prevention measures are already recognized among the world’s best and we have been awarded for these protocols by global rating organizations. Every bit of positive recognition we receive is encouragement for the hard work of everyone at EVA.”

In addition to EVA’s numerous SKYTRAX awards, readers of influential global travel brand Travel+Leisure honored EVA by voting it 3rd in the “World’s Best International Airlines.” AirlineRatings.com ranked EVA 9th of the “World’s Top-20 Airlines,” 6th in the “World’s Safest Airlines for 2021” and among the “World’s Top-20 COVID-19 Compliant Airlines.” EVA is bound to continue to improve in the post-pandemic era and to be dedicated to maintaining top standards of safety and service on every flight.

SKYTRAX is a prestigious international air transport rating organization that advises airlines and airports around the world on quality improvements and recognizes the world’s best airlines through analyses of global passenger satisfaction surveys. It has become established as an important reference source for airlines, the tourism industry and frequent flyers. More than 13 million travelers in over 100 countries responded to the questionnaires and offered comments to more than 350 airlines on their epidemic prevention measures and 68 service categories from airport to inflight services.

About EVA Air
EVA Air is a Star Alliance member and, in addition to the top rankings the airline received in 2021, it is one only 10 SKYTRAX-rated 5-Star airlines worldwide. TripAdvisor also recognized it among the “Top 10 Airlines – World” and awarded it top spots in four more categories in its Travelers’ Choice Awards for Airlines while Travel + Leisure readers ranked it in the Top-10 International Airlines. It also earned a place in AirlineRatings.com’s “Best of the Best” World’s Best Airlines 2021 after similarly high ratings for safety and COVID compliance in January.
The carrier was established in 1989 as Taiwan’s first privately owned international airline. It is part of the respected Evergreen Group and a sister company to global container-shipping leader Evergreen Line. It flies a fleet of more than 80 Boeing and Airbus aircraft to over 60 international destinations throughout Asia, Oceania, Europe and North America where gateways are Chicago, Houston, Los Angeles, New York, San Francisco, Seattle, Toronto and Vancouver. Travelers can learn more about EVA destinations and schedules or book and buy tickets at www.evaair.com.

Travel + Leisure readers voted on comfort, service, food, value

EVA Air has climbed from 4th place among Travel + Leisure’s “World’s Best” Top-10 International Airlines to 3rd. This is EVA’s best ranking since the travel brand’s readers first began giving it significant numbers of high votes in 2010. Based on their travel experiences, Travel + Leisure invites its readers to rate airlines for cabin comfort, ground and inflight service, food, reliable operations and value in the annual “World’s Best” survey. EVA’s performance demonstrates that it continues to deliver the same high quality service passengers from around the world consistently praise. Survey results are available on the Travel + Leisure website. Travelers can learn more about EVA, its COVID-19 protocols and book flights at www.evaair.com.

As they responded to the survey, Travel + Leisure readers complimented EVA as “one of the best airlines I’ve ever traveled with,” “excellent service and food” and “I can’t wait to fly them again!”

“We are especially grateful for the trust and support our passengers give us. Even as COVID-19 impacts the global airline industry in unprecedented ways that are completely changing air travel, we will never stop doing everything we can to give passengers the best possible service,” said EVA President Clay Sun. “We have worked hard to maintain basic services to most of our major destinations and always pay careful attention to the tiniest details, even when we have to simplify services and practice strict COVID-19 prevention measures. Now, we are adopting new technologies to enhance passenger services, working towards automated, paperless service. Our goal is to provide service from booking to arrival and baggage claim that is advantageous to everyone involved in the post-pandemic era.”

Travel + Leisure is an influential global travel brand with 6.1 million monthly readers of its print edition, 15.4 million website page views and 14.1 million social media followers. It invites readers to rate their travel experiences with airlines, airports, hotels, cities, islands and more in an annual survey that culminates with the “World’s Best Awards.”
The Travel + Leisure survey was open to readers from 11 January through 10 May, 2021. Readers were invited to participate through the print and tablet editions, newsletters, social media and at www.travelandleisure.com. Marketing & Research Resources, Inc. (M&RR)
maintained, monitored and kept the survey website secure, along with collecting and tabulating responses. In order of ranking, Travel + Leisure’s World’s Best Top-10 International Airlines for 2021 are Singapore Airlines, Qatar Airways, EVA, Emirates, La Compagnie, Turkish Airlines, Japan Airlines, Virgin Atlantic Airways, Korean Air and Air New Zealand.

When the COVID-19 pandemic started, EVA began to evolve, introducing new features to make air travel more convenient for passengers, save them time at the airport and minimize personal contacts. It initiated automated online check-in and re-engineered boarding order to eliminate congestion at gates and onboard as passengers stow luggage and settle into their seats. It is also working with Affinidi, AOKpass and IATA Travel Pass to pilot programs that use apps to capture and verify passengers’ health credentials and PCR test results. These apps also make it easy for passengers to quickly check the latest updates to travel and entry regulations.

EVA’s high standards for service, cabin comfort, safety and now, COVID-19 prevention measures, consistently earn praise from industry and government organizations. It was recognized as 9th among the World’s Top-20 Airlines, 6th in the World’s Safest Airlines for 2021 and among the World’s Top-20 COVID-19 Compliant Airlines by AirlineRatings.com, 3rd in the World’s Best Airlines by TripAdvisor, 9th on the annual JACDEC Airline Safety Rankings and has been rated as a SKYTRAX 5-Star Airline every year since 2016.

About EVA Air
EVA Air is a Star Alliance member and one of only 10 SKYTRAX-rated 5-Star airlines worldwide. Travelers responding to SKYTRAX’s global survey voted EVA number one for the “World’s Cleanest Aircraft Cabins” and “Best Economy Class Airline Catering.” TripAdvisor recognized it among the “Top 10 Airlines – World” and awarded it top spots in four more categories in its Travelers’ Choice Awards for Airlines while Travel + Leisure readers ranked it in the Top-10 International Airlines. It also earned a place in AirlineRatings.com’s “Best of the Best” World’s Best Airlines 2021 after similarly high ratings for safety and COVID compliance in January.
The carrier was established in 1989 as Taiwan’s first privately owned international airline. It is part of the respected Evergreen Group and a sister company to global container-shipping leader Evergreen Line. It flies a fleet of more than 80 Boeing and Airbus aircraft to over 60 international destinations throughout Asia, Oceania, Europe and North America where gateways are Chicago, Houston, Los Angeles, New York, San Francisco, Seattle, Toronto and Vancouver. Travelers can learn more about EVA destinations and schedules or book and buy tickets at www.evaair.com.

App captures PCR test results for Paris-Taipei passengers

EVA Air is partnering with IATA (International Air Transport Association) to pilot test its digital health verification App on flights between Paris Charles de Gaulle and Taipei’s Taoyuan International Airport, starting in September. The widely anticipated “IATA Travel Pass” will give EVA passengers on this European route a convenient, efficient way to digitally capture their health verification information and minimize person-to-person contact.

Countries around the globe are enacting strict travel requirements and dedicating immense resources to protecting their borders and safeguarding their populations against COVID-19 and its more dangerous variants. COVID-19 vaccinations and negative PCR test results are becoming required travel credentials. Digital health verification platforms are convenient tools that give border control officials direct access to passengers’ test results and help reduce human errors and unnecessary interactions. As we learn to live with COVID-19, tools such as “IATA Travel Pass” will become critical.

Starting in March 2021, EVA began testing these kinds of programs, working with Affinidi and, more recently, AOKpass. Now, it is piloting the “IATA Travel Pass” on another of its popular routes. EVA also plans to evaluate the Star Alliance Health Data Exchange Platform. EVA will continue to work closely with global authorities to co-develop post-pandemic travel standards. At the same time, it is complying with the various and evolving governmental vaccination and health verification policies for destinations it serves. EVA is embracing every opportunity to be part of the global force against COVID-19.

The IATA Travel Pass App has been created during the pandemic and more than 70 airlines have conducted pilot programs. EVA and IATA worked together for four months to construct support systems for the platform and chose Paris – Taipei for the test run. Ticket holders for flights on the route can download the App and create personal IDs. Their next step is to check details for testing at a designated hospital. After the PCR test is done, the medical facility will send it to each passenger’s mobile device. All the passenger has to do is present the App and the “OK to travel” health declaration form to EVA airport staff who can then quickly verify test results. Both Taiwan and the United States require passengers to be ready to also show paper copies of PCR test results to airport staff if additional verification is needed.

The “IATA Travel Pass” uses secured transmitting technology to ensure data privacy and enable passengers to comfortably manage health information now required for travel. As the pandemic has dragged on in its different forms, entry requirements for countries around the globe have repeatedly changed. The “IATA Travel Pass” is a vital tool, placing the most up-to-date travel information and entry regulations for countries worldwide at passengers’ fingertips.

EVA is piloting digital health verification platforms and automated systems simultaneously with ongoing efforts to enhance and optimize COVID-19 prevention measures and ground operations. EVA aims to provide the safest, most convenient flying experiences available as COVID-19 and its variants wind down and global travel resumes. In the meantime, it is upholding rigorous COVID-19 prevention standards, evaluating different digital health platforms and much more as it works to find the best ways to provide paperless, zero-contact travel experiences.

About EVA Air
EVA Air is a Star Alliance member and one of only 10 SKYTRAX-rated 5-Star airlines worldwide. Travelers responding to SKYTRAX’s global survey voted EVA number one for the “World’s Cleanest Aircraft Cabins” and “Best Economy Class Airline Catering.” TripAdvisor recognized it among the “Top 10 Airlines – World” and awarded it top spots in four more categories in its Travelers’ Choice Awards for Airlines while Travel + Leisure readers ranked it in the Top-10 International Airlines. It also earned a place in AirlineRatings.com’s “Best of the Best” World’s Best Airlines 2021 after similarly high ratings for safety and COVID compliance in January.

The carrier was established in 1989 as Taiwan’s first privately owned international airline. It is part of the respected Evergreen Group and a sister company to global container-shipping leader Evergreen Line. It flies a fleet of more than 80 Boeing and Airbus aircraft to over 60 international destinations throughout Asia, Oceania, Europe and North America where gateways are Chicago, Houston, Los Angeles, New York, San Francisco, Seattle, Toronto and Vancouver. Travelers can learn more about EVA destinations and schedules or book and buy tickets at www.evaair.com.